The Omotenashi workshop provided FPT University students many interesting experiences of Japanese communication styles.  In addition, the students also had conversations with Mr. Akira Miyata – GlobalTraining director to gain better insights into the working environment in the ‘Land of the Rising Sun’.

Accordingly, Omotenashi is a part of Japanese culture. Working based on perspective-taking, showing the other one extreme respect. Ometenashi has 3 kubari: me-kubari (always being watchful), ki-kubari (attentiveness to every detail), kokoro-kubari (wholehearted devotion to customers).
Mr. Akira Miytata – GlobalTraining director introducing Japan unique features.

 

 

Mr. Akira Miyata – GlobalTraining director illustrated Japan unique features, from Phu Si Mount, sushi, tea ceremony… to manga. Additionally, Ometenashi  was mentioned as a part of the culture. Telling the ‘Three Cups of Tea’ story (1574), Mr. Akira said: “When the king came back after walking in the sun, the general served him a full, cold tea; afterwards was a warm but less tea; then another full tea. The man served his tea based on the king’s feelings”.

In reference to the tea-serving story, Mr. Akira said in communication, understanding is very important. In business, a valuable asset is the relationship with the customers. Therefore, service staff always bow courteously with a happy smile. There are small actions to help customers like folding tapes, covering their bags with nylon while raining… Also according to Mr. Akira, the workers’ salary in Japan falls within the range of 3000USD/month. However, they have to consider that the average living cost in Tokyo is 1000USD/month.

Besides, the guest speakers shared their stories and useful lessons to help the students know their worth. Eventually, they imparted FPT Uni students with more knowledge about Japan culture and help them get ready for globalization.

Several photos at the workshop:

 

 

Hana